When the fun stops
For most people gaming is entertainment, and that's certainly the way we at CoolCasino.io want it to be experienced. We want you to have fun when you're playing poker with your friends, trying your luck in the casino, or watching your favorite team, hoping that your ticket will be a winner.
However, for some people gaming can turn into a problem with spending too much time and/or money.
On this page, you'll find help and information about responsible gaming. Among other things, you can test yourself to see if you're still in control of your gaming, and you can set gaming limits on how much money you allow yourself to use on a daily, weekly or monthly basis. Studies show that gaming problems are reduced when customers decide up front how much they can spend. We strongly recommend that everyone sets their own limits.
You can set daily, weekly or monthly limits on how much you can deposit to your account by contacting Customer Service. Simply email [email protected].
Need to cool off?
Sometimes the heat can get the best of us. We can offer you a variety of cool off options, ranging from 24 hours to 12 months of self-exclusion – please contact our Customer Service.
If you want to see your activity before deciding, you can always review the transactions you have made by going to 'My Account'.
If you are concerned about your gambling or you suspect that you may be developing a gambling problem, please try our Self-Assessment Test. The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a time out on your account or contact our Customer Service to receive further help and advice.
If you’re experiencing any problems with gambling we recommend you to talk to someone. Sometimes talking with an expert is an important step if you want to make a change.
Other support channels:
Be Gamble Aware